This policy explains what personal information I collect through tatianatsyganova.com and my career coaching services, why I collect it, how I protect it, and what rights you have. I run my practice from Quebec, Canada, and handle personal information in line with Quebec's Act respecting the protection of personal information in the private sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Who is responsible for your information

Tatiana Tsyganova, career coach, is responsible for the protection of personal information in this practice.
Email: hello@tatianatsyganova.com
Mailing address: Montreal, Canada.

What I collect

When you book a call or contact me: your name, email address, time zone, and anything you choose to write in the booking form or your message.

When you become a client: the materials you share with me, such as your résumé, LinkedIn profile, job descriptions you're targeting, and notes about your career history and goals. I also keep my own session notes and the written summaries I send you.

When you pay: billing details needed to issue an invoice. Payment card information is handled by Stripe and never stored by me.

When you browse the site: basic technical data such as browser type, device, pages visited and approximate location, collected through Google Analytics . See "Cookies and analytics" below.

I only collect what I need to provide the service. Please don't send me information about your health, immigration status or other sensitive topics unless it's directly relevant to your career question.

Why I use it

- to schedule and hold our calls and sessions;
- to review your materials and prepare recommendations;
- to send you summaries, follow-ups and invoices;
- to answer your questions;
- to understand how the website is used and improve it.

I don't sell your information, and I don't use it for any purpose other than the ones above without asking you first.

Who else handles it

I use a small number of trusted services to run the practice. They process information only to provide their service to me:

- Cal.com — booking and scheduling;
- Google Workspace / Google Meet / Zoom — email, video calls and document storage;
- Tilda — website hosting;
- Stripe — payments;
- Google Analytics — website statistics.

Some of these providers store data outside Quebec and Canada, including in the United States and the European Union. When information is transferred outside Quebec, I check that it will receive adequate protection. Information stored in another country may be accessible to authorities there under local law.

How long I keep it

- Booking details for calls that didn't lead to working together: up to 12 months.
- Client materials and session notes: for 2 years after our last session, so I can support you if you come back, then deleted.
- Invoices and accounting records: as long as tax law requires (currently up to 6 years in Canada).

You can ask me to delete your information earlier, subject to legal record-keeping obligations.

How I protect it

I keep information in password-protected accounts with two-factor authentication, limit access to myself, and don't share client materials with anyone without your permission. If a confidentiality incident creates a risk of serious harm, I will notify you and the Commission d'accès à l'information du Québec as required by law.

Your rights

You can:

- ask what personal information I hold about you and get a copy;
- ask me to correct information that is inaccurate or incomplete;
- withdraw your consent to a particular use of your information;
- ask me to stop disseminating your information or to delete it;
- file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) if you're not satisfied with how I've handled your request.

To make a request, email me at the address above. I'll reply within 30 days.

Cookies and analytics

The website uses cookies that are necessary for it to work. With your consent, it also uses Google Analytics to collect anonymous statistics about visits. These tracking tools are off by default, and you can accept or refuse them in the cookie banner. You can also block cookies in your browser settings.

Children

My services are intended for adults. I don't knowingly collect information from anyone under 18.

Changes to this policy

I may update this policy when my services or the law change. The date at the top shows when it was last updated.

Contact

Questions about this policy or your information: hello@tatianatsyganova.com.